The official online store for Bandai fans for all ages | PREMIUM BANDAI Singapore
PREMIUM BANDAI TOP > User's Guide: Premium Membership

  • Getting Started

    You need to register before placing an order online.
    [How to Register]
    1. Please read carefully our Terms and Conditions and Privacy Policy for PREMIUM BANDAI Hong Kong users, then click "Agree."
      (Your agreement is necessary to proceed.)
      An underage user must obtain their parent's consent.
    2. Enter user information
      Please enter your information and continue on to confirmation page.
      Please make sure you have entered correct information, then click "Next."
    3. Create an Account
      You can choose your own User ID and Password.
      You can also set a security question in case you forgot your User ID / Password.
    - Family information can be added upon completion of registration. (Optional)
    - An automated confirmation email will be sent to your registered email address.
    - Please click here to contact us if you do not receive confirmation email.
    - Users are responsible for keeping their own confirmation emails.
    - Please make sure your email address is valid so as to receive various information from our website.

  • Signing In

    You must Sign In when placing an order or checking your My Page.
    Please enter User ID and Password you created upon registration.
    Please do not forget or let other users know of your User ID and Password.

    Still forgot your User ID / Password? Go to Account Recovery

  • Forgot your User ID / Password?

    If you forgot your User ID…
    Please go to Account Recovery page and enter your registered email address.
    An automated confirmation email will be sent to you. Please click on the URL listed in the message, and enter your name, phone number, and birth date.
    We will then inform you of your new User ID via email.

    Go to Account Recovery

    If you forgot your Password…
    You can reset your Password in case you forgot.
    Please go to Account Recovery page and enter your registered email address.
    An automated confirmation email will be sent to you. Please click on the URL and enter your name, phone number, and birth date to reset the Password.
    Note: If your email address has changed since registration, please contact us via Inquiry Form and let us know of your old and new email addresses.

    Go to Account Recovery

  • Membership Withdrawal

    If you wish to cancel your PREMIUM BANDAI Hong Kong membership, please sign in and go to My Page. (Click "Withdrawal")
    Attention!
    - You will no longer be able to purchase products or receive benefits through PREMIUM BANDAI Hong Kong.
    - Membership Withdrawal cannot be processed until all of your order status turn "Delivery Completed."
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